Help & support
Support
Answers to the questions we hear most. Still stuck? Our team is one email or call away.
01Where do you ship, and how much is it?
We ship internationally where available. Standard shipping is a flat $12 per order, and members get priority or free shipping depending on tier. Delivery windows and any restricted destinations for bladed tools are set out in our Shipping & Delivery policy.
02Can I return a kit?
Yes. Unused kits in their original packaging can be returned within 30 days (60 or 90 days for members). Hygiene and close-contact items are handled per our Returns & Refunds policy. Return postage and conditions are shown there.
03Are the tools safe for children?
Kits with sharp, hot or small-part items carry clear safety notes. The Kids' Garden Helper Set is for ages 3+ with adult supervision. Bladed multi-tools are sold to adults 18+. Full detail is in our Product Safety & Disclaimers page.
04Do you offer any building, repair or installation services?
No. Grovework only retails manual tools and gear. We do not provide any on-site building, repair, installation or trade services, and we do not sell power tools, structural or electrical parts, seeds, plants or chemicals.
05What does membership include?
Membership is optional and gives service benefits — member pricing, priority shipping and extended returns. It is not points, stored value or a withdrawable balance. You can cancel anytime from the customer portal.
06How do payments work?
Checkout is handled by our secure payment provider. You enter card details on their hosted page — Grovework never sees your full card number. All charges are in USD.