Returns & Refunds

You can return unused items in their original packaging within 30 days of delivery. Allotment members have 60 days and Master Grower members have 90 days. Your statutory cancellation rights are in addition to this policy.

• Items must be unused, complete and in their original, undamaged packaging.
• Please include your order reference so we can match the return.
• We may reduce a refund to reflect handling beyond what is needed to inspect an item.

For hygiene reasons, certain close-contact items (such as gloves, kneeling pads and towels) can only be returned if unopened and unused, unless faulty. This does not affect your rights if an item is defective.

If an item arrives faulty, damaged or not as described, contact us within a reasonable time and we will arrange a repair-free replacement or full refund, including any return postage for faulty goods.

For change-of-mind returns, you cover return postage unless we agree otherwise. For faulty or incorrect items, we cover it. We recommend a tracked service — you are responsible for the goods until they reach us.

Approved refunds are made in USD to your original payment method via our payment provider, normally within 14 days of receiving the return or evidence of postage. Original outbound shipping is refunded for faulty goods and full-order cancellations under statutory rights.

Email support@reganbuild.shop with your order reference and reason, and we will send return instructions. Restricted-destination items with blades may have specific return handling — see Shipping & Delivery.